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Bitstamp review

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356 visitors have chosen Bitstamp

Our Bitstamp review

Our opinion

Bitstamp is a veteran in the crypto scene, earning our trust mainly due to its long-standing presence. The provider also holds a payment institution license in the EU country Luxembourg. We consider Bitstamp a solid choice, though there are certainly more modern exchanges in the market offering a wider range of features, simpler usability, and sometimes lower fees. Nevertheless, Bitstamp’s long history makes it a reliable and secure trading platform in our view.

Review score

Bitstamp

Pros and cons

What we like:

  • Regulated exchange
  • Over 10 years in the market
  • Low fees
  • High security

What we don't like:

  • Poor Trustpilot rating
  • Not ideal for active trading
  • Not for beginners
  • Limited coin selection

User reviews of Bitstamp

3.5/5
Overall rating

App Store

around 2,600 ratings

4.7/5

Google Play Store

around 17,500 ratings

4.5/5

Trustpilot

around 1,000 ratings

1.4/5

What users say about Bitstamp

AI summary

Accounts blocked without reason

Many users report that their accounts are suddenly blocked and deposits or withdrawals are frozen, without clear explanation or quick resolution.

Support responds extremely slowly

Customer support often takes days to respond with generic messages and fails to escalate issues, frustrating users.

Withdrawals take weeks or fail

Users experience delayed or blocked withdrawals, even after full verification and document submission.

Verification is tedious and inconsistent

The onboarding process demands excessive documentation and sometimes rejects users without comprehensible reasons.

App is easy and secure to use

Users praise the mobile app for its intuitive interface and high security during trading.

High fees burden trades

Users criticize above-average commissions compared to other platforms.

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The summaries were created with the help of AI based on publicly available user experiences and may contain errors. .

Is Bitstamp safe and legit?

A
73/100

Bitstamp scores 73/100 in our Trust Score (A), resulting in a high rating. Full marks in regulation, European location and over ten years of company history support the score, while a very low Trustpilot rating and small company size weigh most heavily against it.

Our methodology

Coinbird Trust Score

Regulation

Top-tier

30/30

Headquarters

Non-offshore

15/15

Market experience

Over 10 years

15/15

Trustpilot rating

Mostly negative

0/15

Company size

Small

0/10

Proof of Reserves

Available

5/5

Cost transparency

Medium

3/5

Support

Good

5/5

Who is Bitstamp best for?

Bitstamp is a good fit if you...

  • value a long-established and strictly regulated exchange
  • want to trade crypto at low fees
  • prioritize security and proof of reserves
  • already have some crypto experience and know your way around trading platforms
Go to Bitstamp

Bitstamp is probably not for you if you...

  • are a complete beginner looking for a simple, guided entry into crypto
  • want access to a wide variety of altcoins
  • are looking for a native German-language platform
  • want to invest in stocks and crypto in one place
Kraken Logo

Kraken

Best alternative

  • Better for trading
  • Better customer support
  • Easier to use
  • More features
  • Higher fees
The recommendations were created with the help of AI based on our provider data and may contain errors. .

Bitstamp features

What is Bitstamp?

Founded in 2011, Bitstamp is one of the oldest and largest cryptocurrency exchanges in the world. Thanks to its relatively long history, Bitstamp is considered a solid and secure exchange, offering a trustworthy trading platform for both retail customers and institutional investors.

Fees

0.40%
Low
Fees

Number of cryptocurrencies

75+
Very limited

Payment methods

  • Bank
  • Credit card

Features

Real crypto
Yes
Own wallet supported
Yes
Real stocks
No
DCA plan
No
Staking
Yes

Trading

For active traders
No
Leverage trading
Yes
Orderbook
Yes

Special features

  • Bitstamp Pro
  • Part of Robinhood

The company behind Bitstamp

Bitstamp Logo

Bitstamp Ltd

Exchange  ·  United Kingdom, Luxembourg  ·  Since 2011

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Under 100 employees
Founder
Nejc Kodrič, Damian Merlak
Regulation
MiCA (CASP), FinCEN, NYDFS BitLicense, CSSF